FAQs

As a small owner-run company only providing ground arrangements (no flights), we are not required to be bonded with a regulatory body such as ABTA or AITO. If you chose however to pay for your holiday by credit card this gives you the same financial protection in the very unlikely event of our insolvency.

All of our catered holidays include:

• Complimentary return shared Geneva Airport transfers
• Half-board accommodation
• In resort shuttle service
• Services of the Simply Morzine resort team
• Exclusive discounts on lift passes & ski hire

For full information on what is and is not included, please view the ‘What’s Included’ section for your chosen property within our accommodation pages.

Within 3 days of booking, a deposit of £200 per person is payable for CATERED bookings, or 25% of the accommodation rental cost for SELF-CATERED bookings.

Please make your payment online through your MyBooking area. Alternatively, we can also accept payment by bank transfer (details below) or over the phone by debit / credit card.

Bank name: HSBC
Account name: Simply Morzine Ltd
Sort code: 40-32-14
Account number: 61279327
IBAN: GB39HBUK 40321461279327
BIC: HBUKGB4B

For transfers from foreign bank accounts, please ensure that any fees are incurred by the sender’s bank (not recipient).
Please reference all payments with the lead booking name and your holiday arrival date.

The balance is due 10 weeks before your arrival date. Should you book within 10 weeks of your arrival date, the full holiday cost is due within 3 days of making your booking.

Bookings at our self-catered accommodation (excluding Apartment des Montagnes & Apartment le Sautaillet) require a Damage Deposit of £500. You will be required to make this ‘pre-authorisation’ by card upon arrival at your accommodation. This is a temporary hold on the specified amount against the available funds on your payment card, not an actual charged amount, and no funds are taken at that time.

The pre-authorisation will expire in full – providing there have been no breakages, missing items or damages, no more people found to be staying at the property than those listed on the booking, no additional cleaning required, no extra linen/towels used, no disturbances caused to neighbours or other guests and you leave the property having settled invoices in full for any additional services or supplies received.

Should we choose to charge some or all of the Damage Deposit to the card, you will be notified in writing of the details of the costs incurred within 10 working days after the end of the reservation period.

In the winter season, Sunday is changeover day for our catered chalets and self-catered apartments. However our self-catered Chalet Coeur de Morzine & Apartment du Centre (Les Gets) operate with a Saturday changeover day. If your preferred holiday dates don’t fit within our usual changeover days, we can usually offer more flexible arrival and departure days at Hotel la Chaumiere.

In the summer season, Saturday is changeover day for our chalets and apartments. If your preferred holiday dates don’t fit within our usual changeover days, we can usually offer more flexible arrival and departure days at Hotel la Chaumiere.

Yes, we specialise in immensely popular short breaks at the charming and on-piste Hotel la Chaumiere. Short breaks are sometimes available at our catered and self-catered properties over selected dates. Our short breaks must usually fit with our Sunday changeover day, i.e. from Sunday to Wednesday/Thursday or vice versa. Please view the Short Break page of our website for more information.

If you require an amendment to your holiday dates or accommodation based on a group size change or travel arrangements being unavailable, please contact our UK office team who will respond as soon as possible with the best advice.

Cancellations must be notified to us in writing by the Party Leader, either through the post or by email and will only be effective when we receive the written notice of cancellation at our office. We operate a sliding scale of cancellation charges as set out below:

In the winter, Chalet Coeur de Morzine and Chalet Petit Central both operate on a self-catered basis. We also have 2 well located self-catered apartments in Morzine and 1 in Les Gets. All of our other properties operate on a catered (half-board) basis.

In the summer, all of our properties can be booked on a self-catered basis with the exceptions of Chalet des Montagnes and Hotel la Chaumiere, which operate only on a catered (half-board) basis.

Our catered chalets operate on a half-board basis. This includes welcome and farewell drinks and canapés, an extensive buffet breakfast including hot option, with porridge also available if requested, afternoon tea and cakes, children’s supper if required, 4 course evening meal with free-flowing good house wine or beer, unlimited hot drinks and fruit squash/cordials. Please view the ‘What’s Included’ section for your chosen property within our accommodation pages for more information.

We want your holiday to be as enjoyable and stress free as possible. Our professional chefs will do their best to accommodate food preferences and requests, bearing in mind it is not always possible to source the wide range of gluten, lactose or diary free products in the local supermarkets. Please let us know of any dietary requirements at the time of booking and ideally no later than 2 weeks before your holiday, our chefs can then plan their menu to suit your needs.

Yes, we understand the needs of young families and our chefs are happy to provide an earlier children’s meal. Equally, children are welcome to join the main evening meal. Please just let us know your preference when you book.

Our chalet staff have one day off per week, usually Wednesday. On the staff day off, continental breakfast is included but not housekeeping, afternoon cakes, children’s supper or evening meal. On this night our resort team can book restaurant tables and provide lifts into town.

Arrival day – our changeover days are extremely busy. Your accommodation will be available from 16:00 (winter season) or 17:00 (summer season). You may be able to check-in earlier in the afternoon if our team are working ahead of schedule. This can never be guaranteed in advance and can only be advised/confirmed on the day itself by a member of our resort team as cleaning and checks progress throughout the day.

Departure day – we respectfully ask for your accommodation to be vacated by 09:30 at the latest, in order that we have time to complete a full changeover clean ready for the next guests.

If your travel itinerary does not fit in with these times or if you intend to ski/enjoy time in resort or on the mountain on arrival and/or departure days, we will find you a communal storage room to change and store luggage. Please note that bathroom / shower facilities will not be available.

All of our properties have free Wi-Fi internet access.

All our chalets and apartments have UK Freeview TV. Hotel la Chaumiere has French / European TV, including a few UK channels.

We provide hairdryers and toiletries in all our chalets, as well as towels and bathrobes.

This depends on personal preference, whether you would like catered or self-catered accommodation, and whether you want a summer or winter holiday. Please view the accommodation pages of our website for full information and details to help you choose.

Morzine has an excellent range of childcare facilities which you can book directly with the providers. For information, please visit the Families and Childcare page under the Practical Information section of the website. If you have further queries after reading this information please contact our office team.

Our return shared transfers operate to and from Geneva Airport only.

Under exceptional circumstances we may be able to make other arrangements, however this is not normally possible.

Please find more information about transfers here.

Geneva Airport is the closest to Morzine, with only a short 1 hour and 15 minute transfer. Please note that our return shared transfers operate to and from Geneva Airport only.

Yes. Return shared Geneva Airport transfers are included in our catered prices. For self-catered guests, transfers are available at an additional cost if required.

No. Guests book their preferred flights independently to and from Geneva Airport and we will organise our flexible transfer system around these flight times.

Whilst we try to keep any waiting to a minimum, throughout the winter season the maximum waiting time at the airport is up to 60 minutes, whereas throughout the summer season the maximum waiting time at the airport is up to 120 minutes. Likewise we may ask you to leave resort up to a maximum of 60 minutes (winter) and 120 minutes (summer) earlier than the usual time for a departure transfer. We understand the importance of getting you to and from resort efficiently, safely and to maximise ski/holiday time.

Should you not want / be able to walk or ski from your accommodation, we provide an efficient ski shuttle service which makes for fast ski / lesson access in the morning and a painless return at the end of the day.

Yes, all of our properties have parking facilities for guests who self-drive.

Yes, booster seats as well as front and rear facing car seats are available for airport transfers.

Please view the ‘IMPORTANT PRE-HOLIDAY DETAILS’ section in your MyBooking area. Here you can find downloadable PDF files which contain our resort manager’s phone number and information regarding the relevant property.

Please go to the Travel section of your MyBooking area. In the top right corner there are blue buttons to ‘Add arrival’ and ‘Add departure’. Please note that each travel arrangement must be added individually using these buttons with the corresponding guests assigned to each travel arrangement. This applies to your arrival and departure arrangements and if your group are travelling separately, for example on different flights or some self driving. Guests must be assigned to one and only one arrival and departure travel arrangement.